BT Price increases

Might have passed you by but BT recently increased the cost of services for its wholesale customers. There is also talk of Openreach being given an opportunity to raise their wholesale costs…

The UK needs Power!

With talk of Microsoft and Google investing in new datacentres for hosted applications I am concerned with necessary power upgrade that is required for the national grid. With datacentres consuming apparently more…

Support Satisfaction

We recently completed a survey by calling clients who had raised support tickets with us over the past 6-months. Although we were unable to reach many of them (probably too busy working…

Customer Feedback

Nice to see customer’s discussing your company’s offering online – positive and negative comments. http://www.josephjburns.com/2008/04/30/fluidata-the-cheaper-alternative-to-leased-lines As with all services customer feedback is so important as they use the service day in, day…

How to measure carbon

Had a demonstration recently by Access on their latest module which will be offered in Access Dimensions very shortly. Our system integrator Polestar organised a morning at their offices outside Portsmouth to…

Entrepreneurs for London

I visited a conference yesterday organised by Freshbusinessthinking.com for entrepreneurs. Lots of speakers provided by a number of interesting talks on how to grow a business and what the recession means to…

Good job Hamiton!

I didn’t put a post up to congratulate Hamilton in his achievement of becoming F1 champion. Did an awesome job in my opinion and thoroughly deserved it over Massa. People forget so…

MPLS for SME’s

Little piece I wrote on MPLS technology and how it is poorly portrayed to SMEs. http://network.itproportal.com/articles/2008/11/04/converged-communication-networks-what-you-need-know/