How do you backup 99.99% uptime?

One concern I have had with the telecoms industry while running Fluidata has been around Service Level Agreements (SLA). Business customers demand that services stay...

3-Years the industry norm?

  After working in the telecoms industry for a number of years I have always been interested in why on the whole it has a...

How to fix Digital Britain

Digital Britain has been released today. Not much there to help connectivity for business, the government seems to think it is important to offer faster...

Three’s a crowd?

I am interested in the high publicity that the third runway at Heathrow is getting, especially as I don’t have any strong opinions one way...

Willie Walsh shows his BA colours

In contrast to my last post on the awful management of Little Chef I did catch another program which was presented by Gerry Robinson on...

Big Chief, Little Chief

Having watched the past three episodes of Channel 4’s Big Chef, Little Chef I thought I would voice my concern over the abysmal management team...

So how was 2008 and will 2009 trump it?

In broadband and telecommunications speak the answer is yes; financially it is anyone’s guess. Looking at the consolidation that took place over the past few...

Support Satisfaction

We recently completed a survey by calling clients who had raised support tickets with us over the past 6-months. Although we were unable to reach...

How to measure carbon

Had a demonstration recently by Access on their latest module which will be offered in Access Dimensions very shortly. Our system integrator Polestar organised a...

Gartner says think about today and not tomorrow

Don’t know if anyone recently read the article in Computer Weekly (11-17 November issue) which was based on the recent Gartner Symposium. But interesting feedback...

Entrepreneurs for London

I visited a conference yesterday organised by Freshbusinessthinking.com for entrepreneurs. Lots of speakers provided by a number of interesting talks on how to grow a...

Is a small company a bad thing?

In relation to my last post I just want to clarify that my position of what is a small business would probably fit 99% of...

Bullying small businesses

One thing that really annoys me is some larger enterprise customers’ perception of a smaller business and its ability to dictate the terms of business....

What credit crunch?

Ok petrol is more expensive and food is just silly money (well it is if you are too lazy to walk any further than Marks)...