Back to the floor

One of my favourite programs was ‘Back to the Floor’ where owners and high level executives went back to the grass roots of their business to work with staff and customers to…

It is easy to tick boxes

In a letter in the Financial Times this week SKY, Vodafone and TalkTalk signed a letter asking Ofcom, the Competition and Markets Authority to investigate BT for their poor delivery of internet…

Reputation is everything

Our industry (telecoms) is one of the most incestuous in world. Our competitors at Fluidata are also our customers and suppliers. This works because business coming from a partner is usually easier…