Great value from Avios

Every day we are bombarded by customer promotions and loyalty cards. One of the most successful must be Tesco who literally wrote the book on...

Retain the standard to retain the customer

I have always been a big fan of our national carrier, but after a recent trip to Cyprus to visit some of my family I...

BA’s reputation gets a battering as it struggles through another strike

Another holiday, another BA strike. For those who are familiar with my holiday plans they always involve some kind of issue. Whether it be a...

Relax over Christmas, stay at home

It’s all very well going away for Christmas but as this year shows it can be a real pain even before your feet have left...

BT Leads from the top

A customer of ours recently suffered a complete outage when another ISP tried to install a line into their premises. Obviously wasn’t the ISP’s fault,...

BA does good

I am currently enjoying a break in west coast America and just wanted to write about the excellent service I received on my trip over....

Three’s a crowd?

I am interested in the high publicity that the third runway at Heathrow is getting, especially as I don’t have any strong opinions one way...

Willie Walsh shows his BA colours

In contrast to my last post on the awful management of Little Chef I did catch another program which was presented by Gerry Robinson on...